SELECTED ENGAGEMENTS / 01—03
The work behind the outcomes.
A closer look at how difficult delivery problems are diagnosed, aligned and moved towards measurable results.
SCROLL TO TRACE THE WORK ↓︎DELIVERY LEADERSHIP / FINTECH
ZonePay
A delivery team that was stuck became the engine that took a merchant payments product from idea to live in under three months.
- 45% → 90%Team average appraisal score, within about three months
- < 3 monthsFrom idea to live on the app store
- 1 scanTo pay a merchant from your own banking app
BLOCKCHAIN / BANKING INTEGRATION
Institutional onboarding
When I came on board, four institutions were live on a blockchain network most banks did not yet trust. Three years later more than 30 banks and fintechs are live, and onboarding has become business as usual.
- 4 → 30+Institutions live on the network when I joined, and today
- 1 yr → 1 moFirst fintechs versus a recent one, kick-off to live
- 2 daysA pilot that normally takes one to two weeks
WORKFLOW DESIGN / AI AGENTS
Automated delivery operations
My delivery team used to run projects by hand: reports drafted and sent manually, updates scattered across emails and chats, plans rebuilt in Microsoft Project. Today an AI agent keeps the plans, gathers the updates, flags projects at risk and drafts the reports. A person approves, and it goes out in seconds.
- 2-3 hrs → 5 minA first project plan, in my experience
- SecondsFrom approval to a report landing in a client's inbox
- 30+Projects the agent helps the team oversee today
THE NEXT CASE / COULD BE YOURS